Service enquiries
For an existing request, include your EBNA reference if available. Do not attach an electricity bill or identity document to ordinary email unless we have provided an approved secure method.
Privacy requests
You can request access or correction, ask whether we hold information about you, request deletion where it is no longer required, or withdraw future contact consent. We may need to verify identity before disclosing or changing a record.
Complaints
Please explain what happened, the outcome you are seeking, any relevant reference, and how we may contact you. We will acknowledge the complaint, preserve relevant records, investigate fairly and explain the outcome or next step.
A complaint does not remove any rights you may have under the Australian Consumer Law or privacy law. If the Privacy Act applies and you remain dissatisfied after first complaining to us, you may contact the Office of the Australian Information Commissioner.
Security concern
If you believe personal information or an account has been exposed, use the subject line “Privacy security concern” and describe the affected service and approximate time. Do not include passwords or authentication codes.
Operator details
EBN Australia is a service operated by NEWSOURCE GLOBAL GROUP PTY LTD, ABN 68 695 689 377, Melbourne, Victoria 3171, Australia.