1. Operator and acceptance
This website and the EBN Australia service are operated by NEWSOURCE GLOBAL GROUP PTY LTD, ABN 68 695 689 377. By using the website, you agree to these terms and the linked Privacy Policy and Data & Consent Notice.
2. Service scope
We help users understand electricity bills, usage context, plan options and possible energy cost-reduction pathways. A review may cover retail plans, tariff structure, demand, solar, batteries or off-grid options.
Unless expressly stated in a separate written agreement, website information is general information and is not financial, legal, engineering or electrical advice. Final suitability depends on verified site, meter, tariff, technical and provider information.
3. Plan comparisons and estimates
EBN Australia does not compare every retailer or plan. Availability can depend on location, meter, tariff, credit criteria and provider rules. Rates, rebates, incentives and product availability can change. Savings estimates are indicative and are not guaranteed.
You remain responsible for reviewing and accepting any retailer, installer, broker or provider contract. Nothing on this website automatically switches your retailer or commits you to a purchase.
4. Referrals and fees
Where relevant to the service you requested, we may introduce an approved retailer, broker, installer or other provider. NEWSOURCE GLOBAL GROUP PTY LTD may receive a referral fee if you proceed. A referral does not change your right to choose another provider.
5. Your responsibilities
- Provide information you reasonably believe is accurate and current.
- Upload only bills and documents you are authorised to provide.
- Do not impersonate another person or falsely claim authority for a business.
- Do not attempt to bypass security, access other users' information, or disrupt the website.
- Check final pricing, eligibility, technical design and contract terms with the relevant provider.
6. Interval-data authority
The website request does not authorise interval-data access and does not automatically request data or switch a retailer. If interval data is needed, EBN Australia will require a separate authority in the format and scope required by the relevant provider before making a request.
7. Website availability and third parties
We aim to keep the website accurate and available but may change, suspend or correct content and services. Third-party websites and services are governed by their own terms and privacy practices.
8. Consumer rights and liability
Nothing in these terms excludes, restricts or modifies a right or remedy that cannot lawfully be excluded, including applicable rights under the Australian Consumer Law.
To the extent permitted by law, we are not responsible for loss caused by reliance on unverified estimates, changed third-party rates or eligibility, unauthorised use of the website, or a third-party provider's separate act or contract.
9. Intellectual property
The website design, written content and Energy Cost Reduction Pathway™ materials are owned by or licensed to the operator unless stated otherwise. You may use website content for your personal or internal business evaluation, but not republish it commercially without permission.
10. Changes and governing law
We may update these terms when the service or law changes. The effective date appears above. These terms are governed by the laws applying in Victoria, Australia.
11. Contact
Email review@energybillnavigator.com.au or use the Contact & Complaints page.